Refund policy

Fulfillment Policy

Last updated: March 1st 2025

At Palm Agency, we are committed to providing high-quality digital services to our clients with clarity, reliability, and transparency. This Fulfillment Policy outlines how we manage the delivery of services purchased through our website www.palmagency.us.

1. Service Delivery

Upon successful purchase or agreement for services, Palm Agency will:

  • Initiate service fulfillment according to the scope and timeline outlined in the service agreement, proposal, or order confirmation.

  • Provide regular updates regarding the status of services through the communication channel agreed upon (e.g., email, project management tools, client portal).

  • Deliver digital assets, campaigns, reports, or other contracted deliverables electronically, unless otherwise specified in writing.

2. Timeline

  • Each project or service will have an estimated delivery timeline, communicated prior to or upon initiation.

  • Timelines may vary based on project complexity, client responsiveness, or additional scope adjustments.

  • Any anticipated delays will be communicated promptly, with an updated delivery estimate provided.

3. Client Responsibilities

To ensure timely fulfillment, clients are responsible for:

  • Providing all necessary information, materials, and approvals requested by Palm Agency in a timely manner.

  • Reviewing and responding to deliverables within the timeframes outlined in the project plan or agreement.

Failure to provide necessary information or approvals may result in delays for which Palm Agency is not responsible.

4. Changes and Revisions

  • Service revisions are governed by the terms set forth in your project agreement or proposal.

  • Minor revisions are typically included; substantial changes outside the original scope may incur additional fees and impact delivery timelines.

5. Non-Delivery and Remedies

In the unlikely event that Palm Agency fails to deliver a service in accordance with the agreed terms:

  • The client must notify Palm Agency in writing within 10 business days of the missed delivery.

  • Palm Agency will work promptly to remedy the situation, either by completing the service, offering a reasonable alternative, or issuing a partial or full refund at Palm Agency’s discretion.

6. Refunds and Cancellations

Palm Agency’s refund and cancellation terms are governed separately under our Refund Policy and Terms of Service.

  • Generally, services that have commenced or have been completed are non-refundable.

  • Cancellations prior to commencement may be eligible for a partial refund, subject to administrative fees and applicable deductions.

7. Contact Information

For any questions about your order, service status, or this Fulfillment Policy, please contact us at:

📧 ac@palmagency.us
🌐 palmagency.us